At Noeme Explore, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is unused, in its original condition, and in original packaging.

  • The return is requested within 7 days of receiving the product.

  • The item received is incorrect, damaged, or defective.

To initiate a return, please contact our customer support team with your order number and a description of the issue.

2. Items Not Eligible for Return

Returns will not be accepted for:

  • Items that show signs of use or wear.

  • Products returned without original packaging.

  • Requests made beyond 7 days of delivery.

3. Return Process

Once your return request is approved:

  • We will schedule a pickup or guide you on how to return the item.

  • The product must be securely packed to prevent damage during transit.

  • Once we receive and inspect the returned item, we will confirm its condition.

4. Refunds

Since we offer Cash on Delivery only:

  • Refunds will be issued only after the returned item has been inspected and approved.

  • Please allow 5–10 business days for the refund to reflect in your account after confirmation.

5. Exchanges

If you receive a defective or incorrect item, we will replace it at no additional cost, subject to product availability.

6. Contact Us

For any questions about returns or refunds, please contact our support team at [email protected].