Thank you for shopping with Noeme Explore. We are committed to delivering your order promptly and securely. Please review our shipping policy below to understand how and when your items will reach you.

1. Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed slightly. You will be notified if this occurs.

2. Delivery Method

We currently offer Cash on Delivery as our only payment and delivery method. Please ensure that someone is available to receive and pay for the order at the provided address.

3. Delivery Time

Estimated delivery time varies depending on your location:

  • Local deliveries: 3–5 business days

  • Regional or remote areas: 5–10 business days

Please note: Unexpected delays due to weather, holidays, or logistics issues may occasionally occur.

4. Shipping Charges

Shipping fees, if applicable, will be calculated and displayed at checkout. In some cases, we may offer free shipping promotions, which will be clearly stated on our website.

5. Address Accuracy

Please ensure all shipping details are accurate before placing your order. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information.

6. Missed Deliveries

If a delivery attempt is unsuccessful due to unavailability or non-payment, the courier may contact you to arrange a second attempt. Repeated failed deliveries may result in cancellation of the order.

7. Damaged or Lost Items

If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will work with our delivery partners to resolve the issue as quickly as possible.

8. Contact Us

For questions about your shipment or assistance with delivery, please reach out to us at [email protected].